Legal

Delete Your Account and Data

This page applies to the Darshya mobile app and to the website at darshya.online. You do not need to be signed in to read it.

Last updated: September 2, 2026

In short

Ask from inside the Darshya app (Settings → Delete account), or on the web at darshya.online/account/privacy. If you cannot sign in, write to support@darshya.online.
Your personal data — name, email, phone, birth details, addresses, messages, device tokens, login credentials — is destroyed.
Financial and regulatory records — bookings, payments, commissions, payouts, donation receipts — are stripped of your identity and kept, because Indian tax and accounting rules require it.
There is a 30-day grace period before anything is destroyed. You can cancel the deletion at any point inside it.

1. How to request deletion

Option A — inside the Darshya app (fastest)

Open the app, go to Settings → Delete account, and follow the prompts. We send a one-time confirmation code to the email address or phone number on the account; entering it schedules the deletion. This path is self-service and needs nobody at our end.

Option B — on the web, signed in

Sign in at darshya.online, open Your Data & Privacy, choose "Delete my account and data" and submit. The request is tracked on that same screen until it is closed.

Option C — if you cannot sign in at all

Email support@darshya.online from the email address on the account, with the subject Account deletion. If you signed up by phone and no longer control that number, raise it through our support centre or the contact form, and we will verify you another way before acting.

We do not delete an account on an email alone. Darshya has no password — every login is a one-time code or a magic link — so a request that skipped verification would let anyone who knows your address destroy your booking history. Every route above confirms that the request came from you.

Erasure requests are tracked against the 30-day statutory window that India’s Digital Personal Data Protection Act sets for a data-principal request — the same deadline every request filed from the account screen carries.

2. What happens after you ask — the 30-day grace period

Immediately: we stop every outbound channel — push notifications, WhatsApp messages, marketing email. You will not keep hearing from us while the window runs.
For 30 days: the account stays usable and the deletion is reversible. Sign in and cancel it, or ask support to, and nothing is lost. This window exists because our logins are one-time codes: a hijacked SIM or a forwarded email should not be a one-tap destroy button over somebody’s records.
After 30 days: a scheduled job destroys the personal data listed in section 3 and anonymises the records listed in section 4. This step cannot be undone.

If you would rather not wait, the app also offers an immediate deletion once you have entered the confirmation code. It skips the grace period, and it is irreversible the moment you confirm.

3. What is permanently deleted

These are erased outright — not hidden, not archived:

Your name, email address and phone number.
Birth details and astrology inputs used for kundli and sankalp — date, time and place of birth, gotra, nakshatra, rashi, kuldevta and family-member details.
Delivery and postal addresses, including the copies written onto past store orders and bookings.
Message bodies you wrote — chat conversations, support-ticket text, notes attached to a request.
Device push-notification tokens and notification preferences.
Login identities and credentials, including the account held in our authentication provider, so the account cannot be signed into or recreated from an old link.
For pandits, temples, astrologers, teachers and sellers: KYC bank account number, IFSC, account-holder name and the Aadhaar reference.

4. What is kept, anonymised — and why

Bookings, payments, commissions, payout requests, temple payouts and donation receipts are not deleted. Amounts, dates, booking numbers and payment-gateway references stay; your identity is severed from them, and every copy of your name, email, phone or address that had been written onto those rows is stripped. Where your account still has to be referenced, it reads as "Deleted User".

There are two reasons, and both are real:

The law requires it. Indian income-tax and accounting rules require financial records to be retained for years after the transaction. A deletion that destroyed them would put us in breach.
They are not only yours. A booking is also a pandit’s earnings record and a temple’s payout record; a donation receipt is also the recipient’s. Erasing the row would erase their side of it too.

Two tax identifiers are treated separately from the rest of KYC:

A donor’s PAN. Deleted. Retaining it would only be defensible against a Section 80G certificate, and Darshya does not hold one — so there is no receipt to reissue and no basis to keep it.
A payee’s PAN — a pandit, temple, astrologer, teacher or seller who has actually been paid. Kept for TDS reporting under the Income-tax Act. Bank account, IFSC, account-holder name and the Aadhaar reference are destroyed regardless.

One consequence stated plainly, because it is the honest description of what happens: the account record itself is not dropped from the database. It is overwritten in place and left standing so the financial records that point at it stay valid. What survives is an identifier that resolves to nobody.

5. Retention at a glance

Data	What happens	When
Name, email, phone	Permanently deleted	After the 30-day grace period
Birth details, gotra, nakshatra, kundli inputs	Permanently deleted	After the 30-day grace period
Addresses, message bodies, support-ticket text	Permanently deleted	After the 30-day grace period
Device push tokens, notification preferences	Deleted; sending stops at once	Immediately on request
Login credentials and auth identity	Permanently deleted	After the 30-day grace period
KYC bank account, IFSC, Aadhaar reference	Permanently deleted	After the 30-day grace period
Bookings, payments, commissions, payouts, donations	Anonymised and retained; identity stripped	Kept as long as Indian tax and accounting law requires
PAN of a payee who has been paid	Retained for TDS reporting	Kept as long as Indian tax law requires

Ordinary backups roll over on their own schedule, so a copy of a deleted record can persist in an encrypted backup for a short period after the purge. Backups are never used to restore a deleted account.

6. When deletion is refused until something is settled

We will not delete an account in the middle of a transaction, because doing so strands somebody — a devotee who has paid for an undelivered puja, or a pandit who has performed one and not been paid. The request is refused, with the reason, while any of these is open:

A puja booking that is awaiting payment, confirmed, assigned to a pandit, in progress, or awaiting video proof.
A store order that is pending, confirmed, being processed or shipped.
A payout request that is pending or already being processed.

Complete or cancel the item, then ask again. Nothing else blocks a deletion.

7. Contact

If any of this did not work, or you want to check on a request you already made:

How we collect and use data in the first place is set out in our Privacy Policy.