Refund Policy

We want every devotee to have a positive experience on Darshya. This Refund Policy outlines when and how refunds are processed for various services on our platform. All refunds are processed to the original payment method unless otherwise noted.

• Cancellations are processed through your booking history in your account dashboard, or by contacting support@darshya.online with your booking ID (BS-YYYYMMDD-XXXXX format).
• If a puja is cancelled by the temple due to unforeseen circumstances (natural disaster, temple closure, priest unavailability), you receive a full refund of everything you paid.
• Prasad delivery charges are refunded only if the entire booking is cancelled before the puja is performed.
• Missing video proof. Video is mandatory on every puja booking. 72 hours after your scheduled time an automatic sweep runs, and it covers one case: a booking still waiting on its assigned pandit. Those it cancels and places in our refund review queue. It does not reach a booking that has already been moved on — one marked completed, for example — so if yours shows as completed and no video ever arrived, email support@darshya.online rather than waiting for the sweep. Either way the refund is issued by a person, not by the sweep, so allow us 24 hours to come back to you. Where the pandit is at fault you are refunded in full, and you never need to wait for the 72-hour mark to write to us.

• Returnable Items: Puja items (murtis, diyas, puja thalis, rudraksha), books, and non-consumable products may be returned within 7 days of delivery. Items must be unused and in original packaging.
• Non-Returnable Items: Consumable items (incense, camphor, kumkum, haldi), prasad, and perishable items are non-returnable for hygiene and sanctity reasons.
• Damaged or Wrong Items: If you receive a damaged or incorrect item, contact us within 48 hours of delivery with photos. We will arrange a replacement or full refund including shipping costs.
• Return Shipping: Return shipping costs are borne by the customer for change-of-mind returns. For damaged or wrong items, we cover return shipping.

Astrology and wellness consultations can be cancelled with at least 24 hours’ notice before the scheduled session and are then refunded in full. Inside that window, and once the session has started or the consultant has joined the video room, the booking is non-refundable. If the consultant fails to join within 15 minutes of the scheduled start, you are entitled to a full refund or a free reschedule — email support@darshya.online and we will settle it. Consultation refunds are issued by a person rather than automatically, so allow us 24 hours to come back to you.

Donations toward gau seva (cow feeding, medical care, adoption) and general charitable donations are treated as final once paid, because they are collected on behalf of the cause rather than sold to you as a service. If you believe a donation was made in error, contact support@darshya.online within 7 days of the donation with your receipt number; we review every such request individually and refund through Razorpay where the error is clear.

A receipt is emailed for every donation. It is a record of payment, not a Section 80G exemption certificate — see Donations for what the receipt does and does not cover. No donation on this platform has been receipted under Section 80G, so no refund request is refused on that basis.

Virtual offerings (flowers, bhog, diya) made at temples are non-refundable once the offering has been processed. If the offering was not performed due to a platform error, you will receive a full refund.

Live darshan is a free service and does not involve payments. Premium darshan features, if introduced in the future, will have their own refund terms communicated at the time of purchase.

• UPI and wallets: 1-3 business days.
• Debit and credit cards: 5-7 business days.
• Net banking: 5-10 business days.
• International cards: 7-14 business days.

1. Log in to your Darshya account and open My Bookings, then open the booking you want to cancel.
2. On the booking page, use "Cancel Booking" if the puja has not been paid for or is still awaiting a pandit, or "Request cancellation & refund" once it is confirmed. The page shows whichever of the two applies to that booking.
3. Provide the reason for your refund request and any supporting information. The refund amount is the one set by the cancellation policy in section 2 above, not necessarily the full amount paid.
4. Store orders, and anything you cannot reach from the booking page: email support@darshya.online with your booking or order ID, your registered email, and the reason.

If you believe a refund has been incorrectly denied, you may escalate the matter to our grievance contact:

• support@darshya.online — a named grievance officer has not yet been appointed; complaints sent to this address are handled by the platform operator.
• We acknowledge every complaint within 24 hours and aim to resolve it within 15 business days.

For refund-related queries:

• Email: support@darshya.online
• Response window: Within 24 hours, Monday – Saturday

Darshya is an independently-operated platform based in India. Until incorporation completes, contracts and notices should be addressed to support@darshya.online.